Effective Date: 28 March 2025
Overview
This Refund Policy explains the return and refund processes for purchases made from nanotech-computers.com or through our mobile applications. By making a purchase, customers accept these terms.
Physical Products
Customers may return items within 10 business days of the delivery date for a full refund, in line with the Consumer Protection Act (CPA), 2008, provided:
- The product is returned in its original condition, with minimal signs of wear
- The product is returned with all original packaging and components
- The customer is responsible for the cost of return shipping
- We will issue the refund within 10 days after receiving the returned product
Exception: Custom-made, perishable, or extensively used goods are excluded from this policy.
Digital Products
No refunds are provided for digital products once they have been downloaded or used, as they are considered consumed upon access. Customers experiencing defects with a digital product should contact our support team; however, a refund is not guaranteed. Purchases made through the Apple App Store are subject to Apple's own refund procedures and policies.
Services Refunds
Refunds are generally not provided for subscriptions and support services once the service has been activated or performed. Cancellations made within 5 days of the agreement may be eligible for a partial refund, minus any costs already incurred, in accordance with CPA Section 14 (relating to direct marketing).
Return Process
To initiate a return, contact our support team at the email address provided, including your order number and details of your request. Physical products must meet the conditions stated above to be eligible for a return.
Contact
For questions about our Nanotech Computers Refund Policy, please contact us at refunds@nanotech-computers.com.
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